FAQs

Q: How do I place an order?
Orders may be placed online at www.collectablediecast.com.

We accept VISA, American Express, Discover and Mastercard. Your card will not be charged until your item(s) ships.

We are required to charge sales tax on orders shipped to CT, GA and NY.

We cannot accept orders with shipping addresses outside the U.S. at this time.

Q: What are your shipping charges?
$9.95 Flat Rate Shipping on all orders

There is a $10.00 additional charge for shipments going to Alaska, Hawaii and Puerto Rico.

Q: How long will it take to receive my order?

Orders for in stock items will ship from our warehouse within 1 business day. You should receive your items within 7 - 10 business days once they have shipped, using Standard Shipping. We will email you a Shipment Confirmation which will include a tracking number so that you may track your package.  Orders with different Bill To and Ship To addresses may be delayed for verification purposes.

Wondering where your package is at this very moment?

You may track your package here:

UPS http://www.ups.com/tracking/tracking.html

USPS https://tools.usps.com/go/TrackConfirmAction_input

Q: What happens if my item (s) are backordered?
If you order more than one item, we will ship you the in-stock items immediately. Items on backorder are noted on our website with the approximate date the item is due in our warehouse. Your backordered item will be shipped to you as soon as we receive it. In addition, from time to time we may release promotional pre-orders for restricted issue and limited editions. These orders will be shipped to you in the sequence in which orders are received, as soon as its shipment arrives at our warehouse. Both backorder and special/limited edition pre-orders are typically turned around within 24 hours from receipt from the manufacturer.

Q: What if I want to return my item(s)?
You can always shop with confidence at Collectable Diecast. If you are unhappy with any product for any reason, we’ll happily provide a refund or replacement. You can return items within 30 days of shipment for a prompt and courteous refund. No questions asked!
Please visit our "Return Policy" page for more information.  All returned items must be in their original vendor packaging and be in “like new” condition.  We cannot accept open or used items for return.
For damaged products, please contact customer service at SALES@COLLECTABLEDIECAST.COM within 7 business days of receiving the product.

Q: What is a Wishlist?
The Wishlist is a way for you to save items you are interested in, without having to purchase them immediately. When you return to our website and log in, your wish list items are available to you without having to search for them again. Items will remain in your Wishlist until you remove them or add them to your shopping cart.

Q: How do I unsubscribe from Email offers?
If you do not wish to receive these types of emails from Collectable Diecast, you may click on the Unsubscribe link (which is provided on every promotional email communication).

Q: How do I contact Customer Service?
If you have an issue, concern or just need to get in touch with us you may email us at SALES@COLLECTABLEDIECAST.COM

Q: How do I find an item on the website?
Our merchandise is arranged by familiar customer inquiry methods. Specifically, scale, car make and diecast manufacturer. The pulldown tabs at the top of the home page can be used to initiate a search. You can also search for a specific item using the search box.